Refund policy

Cancellations & refunds

Bookings made through this site are completed and fulfilled by GetYourGuide, our booking partner. Cancellation terms depend on the ticket or tour you choose, and some tickets, including entry tickets, are non-refundable. The exact terms for your chosen option are shown on the GetYourGuide booking screen before you pay, and in your confirmation email. To cancel or change a booking, use the link in your GetYourGuide confirmation email or your GetYourGuide account; any refund is issued by GetYourGuide to your original payment method. We are an independent booking guide: we do not take payment, issue tickets, or process refunds ourselves, so cancellations are handled directly by GetYourGuide.